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END USER FAQs
HARDWARE

 Q: What separates OzVision from other systems on the market?

 A: Simplicity and reliability of installation and operation.


 Q: Other than a Windows-based PC, do I need any other hardware?

 A: Once you have the Control Center software installed on your PC, all you need is to provide power to the OzLine unit, connect the cameras and connect the unit to any phone line. Then you will be able to connect and view live video.

 

 Q: I have CCTV cameras already. Can I use them?

 A: Yes. The OzLine unit connect to any camera with a coaxial connector.

 

 Q: Does the OzVision unit come with a power supply?

 A: No.

 

 Q: What are the power requirements for an OzLine unit?

 A: 12 VDC filtered 1 amp minimum (not included).

 

 Q: Can I use my existing phone line with OzVision?

 A:Yes.

 Q: How do I adjust the ring count on my OzLine unit?

 
A:Dial in to the unit and click “Tuning,” then “Unit on Parameters,” then “Modem.” You can change the number of rings on the lower left of this page. Click “Upload” to save changes. Click “Upload” and save changes.

 

 Q: Can an OzLine unit share a phone line with another device (credit card machine, fax machine, etc.)?

 
A:This is not suggested, but you can share OzLine with a credit card machine, fax machine, etc., using a line sharing device. To do this, set the number of rings on the other device to four. Set the number of rings for the OzLine unit at 15. When programming the telephone number to dial in to the unit, after the last digit, enter ,,? (comma, comma, question mark). OzVision does not recommend having more than one additional device on the line with the OzVision if you plan to use a central station.

 

 Q: Can an OzVision unit share a phone line with an answering machine?

 
A:Yes. See the above answer. Note: This is not recommended if you’re going to be utilizing a central station for events. OzVision does not recommended having more than one additional device on the line with the OzVision if you plan to use a central station.

 Q: How many cameras can I transmit with the OzLine units?

 
A:The OzLine series can transmit to 4 to 12 cameras, depending on the model. However, you will only be able to see one camera at a time with local viewing.

 Q: Can I use my existing CCTV cameras?

 
A:Yes, OzLine units connect to any camera with a coaxial connector.

 Q: Can OzVision transmit to cellular?

 
A:Yes. The OzLine units can transmit via the RS232 using a serial cable plugged into a cell phone. The cell phone must be on a CDMA or GSM circuit switch network.

 Q: Are the units capable of color and black-and-white video?

 A:Yes, both color and black-and-white units are available.

 Q: What is the best unit for connecting to a central station?

 
A:We recommend all DRAM units be used to connect to a central station. DRAM units allow you to configure longer pre- and post-alarm video clips. You must use either the OzLine-4CS or the OzLine-12CS to connect to a central station.

 

 Q: Why does the unit keep transmitting alarms?

 A:There are a number of possibilities. The main thing to look for is to verify that the contact is a dry momentary contact. If the contact is latching from the installation side, the central station will continually receive a runaway signal.

 

SOFTWARE

 Q: I have lost my OzVision software. Can I get another copy?

 A: Contact OzVision support, and we will send you a replacement copy of the software.

 

 Q:What is the most recent version of the software?

 A: The latest version is 2.8044.

 

 Q: What will I be able to see when I use video output?

 A: They will see cameras switching every few seconds. The scan time is adjustable under the “CCTV” tab in the Control Center software.

 

 Q: Can I disable a camera on my computer screen?

 A: Yes. Dial in to the unit. Go to “Tuning” and select “Unit Power on Parameter.” Under the “General” tab, where it says “Cameras,” you can de-select any cameras you do not want to see on your computer screen. Once this is done, click “Upload” to save the changes.

 

 Q: How do I dial in to my location?

 A: First, you must enter your site details. If this is the first time dialing in to a new unit, you will need to enter and confirm your remote password. Open the Control Center software and click on the site system setup icon (hammer and chisel), then select “Edit New.” Enter your site name and the telephone number of the OzVision unit at the location you wish to connect to. Once you’ve done this, click “OK” to save. Once you have entered your site details, go to the call a site icon (two monitors with a lightning bolt between them), highlight your site and click “Connect.” You will know it is dialing when, in the lower left corner, it says “Dialing T(telephone number).” Within a few seconds, it will say “Modem connected” and you should be seeing live video.

 

 Q: Can I view more than one camera at a time?

 A: When using a live view, you only view the camera you have selected.

 Q: Why can’t I connect to my unit?

 A: There are a number of reasons why you can’t connect to your unit. The problem may be with your PC’s modem, there could be a bad phone line from either the PC side or from the OzVision install side, or the unit could be underpowered.

 Q: Why can’t I see video?

 A: Make sure you are running the latest version of the software to view video correctly. Also, verify that your BNC cable is plugged in correctly and that your cameras are working properly. If you are receiving video from camera 1 but not camera 2, switch the video inputs. This will help you determine whether the problem is a bad cable or a bad camera.

 Q: What is the refresh rate?

 A: The refresh rate will vary according to the communication speed, the quality of the video you set ant the movement that occurs in the video. The OzLine will average 3-9 frames per second.

 Q: Why does the picture look distorted on my screen?

 A: Right-click on “Desktop,” then click “Settings.” Select “Colors” and make sure that the level is set to 1024x768 at 24-bit true color or higher.

 Q: How can I get a better resolution?

 A: Each OzLine unit provides four options for resolution, 512x200 being the highest and 128x100 the lowest. The better the resolution, the slower the refresh rate. If your OzLine is set at 512x200 and you are still receiving poor resolution, the color setting on your PC is probably incorrect. The correct settings should be 24- bit true color and large fonts.

 Q: Can I get better picture quality on the full screen?

 A: The more you stretch the image, the more it will pixelate and distort.

 Q: Can more than one user dial in to a site?

 A: You can have multiple users dial in to a site, but only one user can be connected at any time. You can create multiple sites using the Control Center software.

 Q: Do I need a computer?

 A: Yes, or a mobile device (PDA – please verify compatibility with OzVision – or cell phone) that supports the Windows CE operating system. OzLine units consist of hardware at a site, coupled with software on the receiving end. This makes it easier for you to check in on your location(s) while you’re traveling using a computer or mobile device.

 Q: What are the system requirements for a PC to work with OzVision?

 A: All that is required is a Windows-based PC with a 700MhZ processor and 128 MB of RAM or higher processor running Windows 98 (second edition) to Windows XP.

 Q: Will the units work with any other software besides Control Center?

 A: No, the units are specifically designed to function only with Control Center, which is included with every unit.

 Q: Why am I receiving a “TAPI Line not found” message on my Windows XP PC?

 A: Go to “Control Panel,” and click “Phone and Modem,” then “Modems” and “Advanced.” Type E1 in the “Extra Initialization Command” field.

 Q: Why does the connection to my OzLine unit drop after a few minutes?

 A: There may be static on the line. Changing the phone line should resolve the problem. If this does not work, make sure you have the correct power to the unit and verify that you are not using demo software, which disconnects after five minutes of use.