| Q: I have
lost my OzVision software. Can I get another copy? |
A: Contact OzVision
support, and we will send you a replacement copy of
the software.
|
| Q:What
is the most recent version of the software? |
A: The latest
version is 2.8044.
|
| Q: What
will I be able to see when I use video output? |
A: They will
see cameras switching every few seconds. The scan
time is adjustable under the “CCTV” tab
in the Control Center software.
|
| Q: Can I
disable a camera on my computer screen? |
A: Yes. Dial
in to the unit. Go to “Tuning” and select
“Unit Power on Parameter.” Under the “General”
tab, where it says “Cameras,” you can
de-select any cameras you do not want to see on your
computer screen. Once this is done, click “Upload”
to save the changes.
|
| Q: How do
I dial in to my location? |
A: First, you
must enter your site details. If this is the first
time dialing in to a new unit, you will need to enter
and confirm your remote password. Open the Control
Center software and click on the site system setup
icon (hammer and chisel), then select “Edit
New.” Enter your site name and the telephone
number of the OzVision unit at the location you wish
to connect to. Once you’ve done this, click
“OK” to save. Once you have entered your
site details, go to the call a site icon (two monitors
with a lightning bolt between them), highlight your
site and click “Connect.” You will know
it is dialing when, in the lower left corner, it says
“Dialing T(telephone number).” Within
a few seconds, it will say “Modem connected”
and you should be seeing live video.
|
| Q: Can I
view more than one camera at a time? |
A: When using
a live view, you only view the camera you have selected.
|
| Q: Why can’t
I connect to my unit? |
A: There are
a number of reasons why you can’t connect to
your unit. The problem may be with your PC’s
modem, there could be a bad phone line from either
the PC side or from the OzVision install side, or
the unit could be underpowered.
|
| Q: Why can’t
I see video? |
A: Make sure
you are running the latest version of the software
to view video correctly. Also, verify that your BNC
cable is plugged in correctly and that your cameras
are working properly. If you are receiving video from
camera 1 but not camera 2, switch the video inputs.
This will help you determine whether the problem is
a bad cable or a bad camera.
|
| Q: What
is the refresh rate? |
A: The refresh
rate will vary according to the communication speed,
the quality of the video you set ant the movement
that occurs in the video. The OzLine will average
3-9 frames per second.
|
| Q: Why does
the picture look distorted on my screen? |
A: Right-click
on “Desktop,” then click “Settings.”
Select “Colors” and make sure that the
level is set to 1024x768 at 24-bit true color or higher.
|
| Q: How can
I get a better resolution? |
A: Each OzLine
unit provides four options for resolution, 512x200
being the highest and 128x100 the lowest. The better
the resolution, the slower the refresh rate. If your
OzLine is set at 512x200 and you are still receiving
poor resolution, the color setting on your PC is probably
incorrect. The correct settings should be 24- bit
true color and large fonts.
|
| Q: Can I
get better picture quality on the full screen? |
A: The more you
stretch the image, the more it will pixelate and distort.
|
| Q: Can more
than one user dial in to a site? |
A: You can have
multiple users dial in to a site, but only one user
can be connected at any time. You can create multiple
sites using the Control Center software.
|
| Q: Do I
need a computer? |
A: Yes, or a
mobile device (PDA – please verify compatibility
with OzVision – or cell phone) that supports
the Windows CE operating system. OzLine units consist
of hardware at a site, coupled with software on the
receiving end. This makes it easier for you to check
in on your location(s) while you’re traveling
using a computer or mobile device.
|
| Q: What
are the system requirements for a PC to work with OzVision? |
A: All that is
required is a Windows-based PC with a 700MhZ processor
and 128 MB of RAM or higher processor running Windows
98 (second edition) to Windows XP.
|
| Q: Will
the units work with any other software besides Control
Center? |
A: No, the units
are specifically designed to function only with Control
Center, which is included with every unit.
|
| Q: Why am
I receiving a “TAPI Line not found” message
on my Windows XP PC? |
|
A: Go to “Control
Panel,” and click “Phone and Modem,”
then “Modems” and “Advanced.”
Type E1 in the “Extra Initialization Command”
field.
|
| Q: Why does
the connection to my OzLine unit drop after a few minutes? |
A: There may
be static on the line. Changing the phone line should
resolve the problem. If this does not work, make sure
you have the correct power to the unit and verify
that you are not using demo software, which disconnects
after five minutes of use.
|
| |