A: Simplicity and reliability of installation and operation.

 A: A 2GHz or higher CPU, 512MB of RAM (at least 64MB per modem), Windows 2000 or XP family operating system, an Ethernet connection, a 33.6/56K modem (US Robotics modems are not currently supported), Internet Explorer version 5.0 or higher, Outlook Express 5.0, 6.0 or Outlook 2000, and a dedicated phone line.

 A: Connect the OzVision receiver to automation using a null modem cable. Right-click “Event Processor,” left-click “Setup,” and under the “General” tab, choose RS232 for your communication type, as well as how your baud rate to communicate to automation. To the right of this, you assign a receiver number. The receiver number has to be confirmed by automation as well.

 A: Tell your customer to dial in to the unit and click “Tuning,” then “Unit on Parameters,” then “Modem.” They can change the ring count at the bottom of this page. Click “Upload” to save changes.

 A: Yes. Open the Control Center application. At the top, right-click the blue bar, then left-click “Profile Maintenance.” Select “Back Up Profile to INI.” If you want to restore the profile, follow the same procedure, but select “Restore Profile” in the last step.

 A: No, but you can associate multiple contacts to one camera.

 A: The receiver is programmed to automatically reboot once a month as part of the monthly maintenance. Automation will receive a code 207 for this.

 A: There is no way to disable that feature, although you can adjust the time of day that the unit will reboot.

 A: No, you must use the 4CS or 12CS unit to connect to a central station.

 A: Yes. The OzLine units can transmit via the RS232 using a serial cable plugged into a cell phone. The cell phone must be on a CDMA or GSM circuit switch network.

 A: OzVision software will only run on a Windows CE device using the Windows Mobile 2003 or 2003 SE operating system. Note: Not all PDAs have been tested for validity.

 A: We recommend all DRAM units be used to connect to a central station. DRAM units allow you to configure longer pre- and post-alarm video clips. You must use the OzLine 4CS or 12CS.

 A: No. You will need to replace the US Robotics modem with any other type of modem because the chip set in the US Robotics model will not establish the handshake with the OzLine unit.

 A: They will need to provide you with the serial number of their OzLine unit and the telephone number associated with the unit. Once you have collected this information, contact OzVision support and we will provide you with the password so you remain in charge of the account.

 A: Tell your customer to dial in to the OzLine unit. Under the “Tuning” tab, they can select “Set Remote Password.” Once they have entered the new password, they should click “OK” to save the changes.

 A: Contact OzVision support, and we will send your customer a replacement copy of the software.

 A: The latest version is 2.8044.

 A: You can download the OzPlayer software from www.ozvision.com..

 A: No, but you can associate multiple contacts to one camera.

 A: OzVision is already integrated with Bold, MAS, DICE, ABM, IBS, Micro Key, SIS, SIMS, and proprietary software platforms. If your automation provider is not on the list, or if you are using proprietary software that is not OzVision Compatible, please contact OzVision support.

 A: Please contact OzVision support for further information. Before you call, be sure to verify your automation provider and your video receiver requirements.

 A: To complete the process of integration, you must contact OzVision support and obtain a list of event codes that must be implemented in their automation. These event codes are entered just as any other event codes would be.

 A: Right-click the task bar, then left-click “Site Setup.” At the top right, update your site list, then select the site that you wish to define from the drop-down menu. Select “Event” and make sure to select “Event on Alarm.” For each sensor, select the drop-down and choose the sensor. Enter the proper e-mail address in the “To” field. (You can also enter e-mail addresses in the “CC” field.) After you have defined the e-mail addresses, make sure to check the camcorder and envelope at the bottom of the screen, then click on the floppy disk icon to save these changes.

 A: OzMail’s character limit is about 70. If there is an issue with this, you can create an e-mail group (using Outlook 2000 only) to work around this limitation.

 A: When using a live view, you only view the camera you have selected.

 A: They will see cameras switching every few seconds. The scan time is adjustable under the “CCTV” tab in the Control Center software.

 A: Yes. To adjust the length, dial in to the unit and select “Tuning,” then “Unit Power on Parameter.” Under the “Advanced” tab, you can adjust your pre- and post-event video. Once you have finished, click “Upload” to save the changes. This change is a global setting for all inputs. Note: OzVision recommends setting the pre-event at 5 and the post-event at 10. However, every application differs, so these are merely guidelines.

 A: The time shown on the video clip is based on the time that is programmed into the video receiver. Make sure the time is correct on the receiver. There is a playback time zone offset option to account for different time zones.

 A: Go to “Control Panel,” and click “Phone and Modem,” then “Modems” and “Advanced.” Type E1 in the “Extra Initialization Command” field.

 A: There are a number of possibilities. The main thing to look for is to verify that the contact is a dry momentary contact. If the contact is latching from the installation side, you will continually receive a runaway signal to the central station.

A: Dial in to the unit. Click “Tuning,” then “Unit Power on Parameters” and then “Sensors. You can configure the NO, NC or transient sensors. All sensors must be in “Alarm.” You also associate from which camera to which sensor you will be using.

 A: It is essentially the same process as setting up a full integration. The only difference is that the full integration communicates to the automation server.

 A: In CC2CS (Control Center), right-click on “Event Processor” and left-click “Setup.” At the top, click the “Line” tab, then “Add.” From the system settings, select the modem you are using and click “OK.”

 A: Dial in to the unit and go to “Tuning,” then “Unit Power on Parameter.” Under the “General” tab, you can enter the OzVision receiver’s phone number under “Alarm Phone Number 1” and “Alarm Phone Number 2.” Then click “Upload.” Upon an alarm event, if the unit does not call back to the receiver, verify that the system is armed.

 A: It is not part of the business model of a central station for an operator to dial in to the unit. This feature is intended mainly for end users and, if the end user desires, a central station supervisor.

 A: No, you can only trip one signal at a time.

 A: The first signal will come into the central station. Once that signal has been processed, the unit will send the second signal.

 A: Dial in to the unit and select “Tuning,” then “Unit Power on Parameter.” Under the “CCTV” tab, you can adjust camera and scan time. Click “Upload” to save the changes.

 A: Go to “Tuning,” then “Power on Parameter,” and select the “CCTV” tab. Unselect any cameras you do not want to use and adjust the scan time between cameras. Once you’ve done this, click “Upload” to save the changes.

 A: Yes, on the 12CS. If there is a video loss, the signal is sent to the central station.

 A: Auto download takes time to download from the unit if the buffer size is set to high. It all depends on the phone line and frame rate.

 A: Pressing F12 or Shift+F12 on the keyboard will send a signal to automation.

 A: You must allocate at least 115k of virtual memory to run both SIMS and the OzVision software.

 A: You must install phase 3 to the proper path. Then, if necessary, disable the audio feature.

 A: Right-click on “Desktop,” then click “Settings.” Select “Colors” and make sure that the level is set to 1024x768 at 24-bit true color or higher.

 A: Each OzLine unit provides four options for resolution, 512x200 being the highest and 128x100 the lowest. The better the resolution, the slower the refresh rate. If your OzLine is set at 512x200 and you are still receiving poor resolution, the color setting on your PC is probably incorrect. The correct settings should be 24-bit true color and large fonts.

 A: The more you stretch the image, the more it will pixelate and distort.

 A: The resolution depends on the correct setting of the OzLine unit and the computer. You need to make sure the computer display is set for 24-bit true color and the OzLine unit is set for 512 x 200. This will give you a very clear picture. You should also have high-resolution camera (400 lines or better). We suggest that the OzLine unit is not necessarily intended to identify a criminal but to verify that a criminal is on-site.

 A: Dial in to the unit. Go to “Tuning” and select “Unit Power on Parameter.” Under the “General” tab, where it says “Cameras,” you can de-select any cameras you do not want to see on your computer screen. Click “Upload” to save changes.

 A: Yes, the OzLine unit provides an option for transmitting in JPEG format or in OzVision’s proprietary ME-JPEG for fast update transmission only.

 A: Multiple users may dial in to a site, but only one user can be connected at any time.

 A: Yes, OzVision can be used for any application as long as you are aware that only one person will be able to dial in to the OzLine unit at any one time.

 A: Yes, the OzLine-4CS and OzLine-12CS are PTZ compatible.

 A: Right now, any Ademco dome camera (VCLTP dome) will work. For additional cameras, please contact us.

 A: There may be static on the line. Changing the phone line should resolve the problem. If this does not work, make sure you have the correct power to the unit and verify that you are not using demo software, which disconnects after five minutes of use.

 A: Yes, or a mobile device (PDA – please verify compatibility with OzVision – or cell phone) that supports the Windows CE operating system. OzLine units consist of hardware at a site, coupled with software on the receiving end. This makes it easier for you to check in on your location(s) while you’re traveling using a computer or mobile device.

 A: All that is required is a Windows-based PC with a Pentium III or higher processor. Currently, the OzVision software functions with all current versions of Windows, from Windows 2000 to Windows XP.

 A: Yes. Dial in to the unit. Once you have connected, you will see an icon that is light blue/teal with a yellow key in the middle. Once you select that, it will turn dark blue with a key in the middle. When the icon is dark blue, you will know the unit is armed.

 A: Yes. Once you have connected the unit, in the lower portion of the screen, you will see red LEDs representing each alarm input. If there is a contact occurring with the input, the LED will appear red on the outside with white in the middle. This should only be occurring for a few seconds, as the inputs should be programmed for a momentary contact.

 A: Once you have connected to the unit, go to “Tuning,” then “Unit Power on Parameter” and then the “Sensors” tab. Under “Functionality,” select “Disabled” for the zone that is sending the runaway alarm. Click “Upload” to save the changes. This will allow the installer time to resolve the problem at the site.

 A: Yes, you need to adjust the day/night switch key setting. Connect to the unit. Go to “Tuning,” then “Unit Power on Parameter.” Under the “Advanced” tab, select the “Day/Night Switch Key Mode.” Click “Upload” to make the change. That way, if there is any power loss, the OzVision unit will remain in the state it was in prior to losing power, rather than resetting itself.